Welcome to MegaTec Technical Support & FAQ

UPS monitoring software-UPSilon 2000. UPSilon 2000 is a smart UPS monitoring and controlling software. UPSilon displays the status of UPS (e.g. Input & output voltage, line frequency, load, temperature and battery capacity) in digital and graphic. Upsilon 2000 v5.4 serial numbers are presented here. No registration. The access to our data base is fast and free, enjoy.

Find out about the most frequently asked questions and answers about our product here.

In the event, the questions that you need are not listed in this list, please send an email to our Technical Supportteam;

Please make sure that you have the following details listed:

1. Software Name:

2. Version Number:

3. Serial Number:

4. Current Operating System:

5. Problem you are experiencing:

Contents

- Contact Closure vs. RS232 UPS
- Bundled vs. Standard version
- RUPS 2000 vs. UPSilon 2000

General Q&A

What is the difference between Contact Closure UPS and RS232 UPS?

Contact Closure UPS is a UPS which also named relay interface UPS or dry contact UPS. The common UPS DB9 connector types are (ref. Products-RUPS):

RS232 UPSwhich follows Megatec protocol is an intelligent UPS.

What is the difference between Bundled version & Standard version?

The Bundled versions are in plastic packing, without manual (can opt to add a manual with an additional cost) and they are primarily for UPS manufacturers to bundle the software with their UPS. And most importantly, they are not for resale.

The Standard versions are in box packing, with manuals and they can be sold separately from the UPS (buyer can opt to sell with UPS too). These are supplied to UPS manufacturers, dealers or importers.

What is the difference between RUPS 2000 & UPSilon 2000?

RUPS 2000 is used on contact closure UPS, while UPSilon 2000 is used on RS232 UPS follows our MEGATEC protocol.

RUPS2000 Q&A

When we use the RUPS 2000 on the Windows NT, is there anything we have to setup besides connects the M2501 cable on the COM port?

The M2501 cable is compatible with the specification for UPS connection from Microsoft. Connect the male connection of the cable to the UPS and the female connector to the computer? COM port, setup the UPS settings in the Control Panel and restart the UPS service.

When we close the UPS configuration in the Control Panel, the Windows NT will restart the UPS service, but the messages show that the UPS service cannot start normally.

1. Check if the COM port setting is correct.
2. Enable the Power Failure Signal, select Negative.
3. Enable the Low Battery Signal, select Negative.
4. Enable the Remote UPS Shutdown, select Positive.
Restart the UPS service after finished the configuration

What is the possible cause if the settings are correct but the UPS service cannot start?

Disconnect the M2501 cable from the UPS and restart again. If the service restarts normally, it means the UPS connection has problem. Please check this with the UPS manufacturer if the AC power is normal. If the UPS service cannot be started after UPS
cable disconnect, check if the RS232 port or replace the M2501 cable.

What is the possible cause that the UPS service setting and restart normally, but Windows NT restarted, UPS went abnormal or been switched to the Bypass Mode, which means the power will be turn-off when the AC failure happened.

When the Windows NT started, Windows OS will reset the COM port in the system, which will make the DTR signal active of the COM and send out the Turn-Off signal to the UPS.

For some UPS, this will make the UPS switch to the Bypass Mode and turn-off the power protection function.

Solutions are:

1. inform the UPS manufacturer to modify the UPS communication interface.

2. use the M2601 adapter to solve this problem, the M2601 will send the turn-off signal to the UPS only if the AC is failed.

3. Change the cable M2501 to M2601, the M2601 cable is the combine of the M2501 cable and the M2601 adapter.

What is the reason that the problem happened only in the Windows NT system but not the Novell Netware or the MS-DOS system?

In the Windows NT system, Windows OS will reset the COM port in the system, which will make the DTR signal active of the COM and send out the Turn-Off signal to the UPS. In the Netware or MS_DOS system, the device driver can drive the COM directly and avoid this problem

When the Power failure happened, Windows NT ignores it, but shutdown the system when battery low happened?

When the Battery Low signal enabled, Windows NT will ignore the power failure signal, the system will be turn-off when the battery low happened.

Is it possible to shutdown the Windows NT system when the AC failed for 5 minutes, but not after battery been exhausted.

Yes, please disable the battery low detection function and setup the time in the Expected battery life.

I already setup the Expected Battery Lift 10 minutes, but the Windows NT shut down when power failure?

In the Windows NT UPS configuration, there is a parameter named Battery recharge time per minute of run time, the default value is 100 minutes, which means the NT runs 100 minutes to make UPS supply system power for 1 minute. When the system power
failure, the Windows NT thinks the power is not enough for running, so the system been shutdown immediately. Change the parameter into 2 minutes if you want to test this function.

Could we set the schedule turn-on turn-off time in the Windows NT UPS service?

No, There is no this function in the Windows NT UPS service. Please select the RUPS II software and an Advanced Intelligent UPS for the schedule on/off function.

RUPS 2000 batch file to shutdown server.

Users could make their own shutdown batch file and save it in the'SYS:/SYSTEM' with the filename 'RUPSDOWN.NCF'.

Mistakenly installed RUPS 2000 on WindowsNT

When using Windows NT with RUPS 2000, there's no need to install RUPS 2000 software, only the cable.

If WindowsNT already has it's own UPS monitoring utility and RUPS 2000 has been mistakenly installed, please remove using the following steps:

1. Go to MS-DOS box and type Set to look for the Windows NT directory

2. In Windows NT directory, still in MS-DOS, type Regedit, then click the following in order:

HKEY_CURRENT_USER

SOFTWARE

MICROSOFT

WINDOWS NT

CURRENT_VERSION

WINDOWS

LOAD, delete RUPS2000.exe

3. Then reboot & reinstall.

On RUPS for UNIX, an error message a

Upsilon 2000 V5 Serial Number